Thank you for shopping at Yan & Yon. We strive to ensure our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
Refunds and Returns
Eligibility for Returns
To be eligible for a return:
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Your item must be unused and in the same condition that you received it.
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Your item must be in the original packaging.
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You must provide proof of purchase.
Non-Returnable Items
Certain items are non-returnable, including:
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Customized or personalized products.
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Digital products or downloads.
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Sale or clearance items.
Process for Returns
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Contact us at contact@yanandyon.com within [insert number] days of receiving your item to request a return.
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Once your return is approved, we will provide instructions on how to send your item back.
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You are responsible for covering the return shipping costs.
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Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refunds
If your return is approved, we will initiate a refund to your original method of payment. Refunds typically take [insert timeframe, e.g., 5-10 business days] to process, depending on your payment provider.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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Contact your bank. Processing times can vary.
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If you’ve done all of this and still have not received your refund, please contact us at contact@yanandyon.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at contact@yanandyon.com for assistance.
Shipping
When returning an item, ensure it is securely packaged to prevent damage during transit. Yan & Yon is not responsible for any items lost or damaged during return shipping.
Contact Us
If you have any questions about our refund policy, please contact us at:
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Email: contact@yanandyon.com
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Website: https://yanandyon.com/